9 Keys to Therapeutic Communication
• People act, and react to fulfill needs. When you better understand their needs, the better treatment strategies you can implement. Ask questions, repeat what has been said, and talk about their treatment goals.
• Take into consideration the client’s state of being. Are they stressed, what is their pain level? Remember pain is subjective, so a client’s pain level is their own, not your interpretation of it. (It might seem like a level 3 to you, but to them, it’s a solid 8 level). Respect that.
• Communicate on their level. Most clients won’t know the difference between Rectus Femoris, and Gluteus Medius… so don’t expect them too. Do not act superior, nor inferior. They will know when you are doing this. Explain things in both laymen and mid-level medical terms.
• Be honest. What can you help with and what can’t you do. Ex: Arthritis. You cannot ‘fix it’, but you can aid the muscle tissue around the affected joint, with the hope of easing some discomfort.
• Know their opinion of you. If they don’t know you, you will need to build trust, and expertise with them. If they know you, you don’t have to continually remind them.
• Have good timing. Be on time, all the time. Keep sessions a fluid as possible. Timing, with focus, is everything!
• Separate your emotions from the facts. Never come from a reactionary position.
• Ask questions. The client will lead to the questions they want you to ask.
• Listen…. Always listen. Listen for those cues!

There are so many facets to Communication, that often we can forget ourselves on what Good Communication is, and the differences between Therapeutic Communication with our clients, and everyday communication with our friends, colleagues, and family.
General Interactions
This is verbal and non-verbal.
One of the first things about this is to watch your non-verbal when speaking with a client. Your body language speaks volumes! By keeping your eyes on the client, and acknowledging what they say, tells the client you are listening to them.
When taking notes